- How to Order
- Late Claimed or Unclaimed Orders
- Custom Orders
- Wholesale Orders
- Returns and Exchanges
We will be closing early at 4:30pm on Saturday, December 13, for our staff party.
We will be closed the following days:
- December 25 - January 1
(on Wednesday, December 24 we will be open til noon)
- Check out what we currently have available on the Fresh Sheet (Pandora or Colwood) to see what products we are currently offering at the location of your choice. Find out more about our items by looking at our yummy Product Menu. You can click on most of the product names to see a list of ingredients as well.
- Place your order (*see further conditions below) before 3pm the business day prior by using one of these forms:
Or, by phone:
Pandora Ave location - 250-590-4149
Colwood location - 250-590-8948
*If you receive a server error message when sending your order, the email will not go through to us (even if you receive an auto-responder message). Please call us at the bakery if this happens.
If you miss the 3pm order cut-off please call the bakery to see if we can reserve items for you.
We will require your name, phone number, and order details (items, date & time of pick-up, special requests if possible, etc).
We accept orders for special items until 3pm the business day before pick-up.
We accept reservations of products already made anytime until pick-up, except Saturdays* (see below).
We accept cake orders until 3pm, 2 business days before pick-up. See the 'Cake' section in our Product Menu for more details.
We do have a limited selection of 6" cakes available to reserve each day from our display case.
If we have received your order, you will receive a confirmation email or phone call.
*If you do not receive confirmation, please try us again, as we may not have received your order.
Cake order cancellations for prepaid cakes:
- over 48 hours notice to receive full refund
- 24-48 hours notice to receive full in-store credit
- with less than 24 hours notice, no refund/credit issued
We will not have all the items from our product menu available each day, but some items can be made available by ordering ahead of time.
Check out our Fresh Sheet to see what we have available currently, and feel free to make requests to see if we can do something besides what you see in our list.
In order to prevent spoilage with unclaimed orders, our policy is to hold orders no later than 4pm, unless prepaid. To reserve later than 4pm we will accept credit payment over the phone or in-store payment with cash/credit/debit; in this case, orders can be picked up until we close at 5:30pm.
Due to limited storage space and quality control, pre-paid unclaimed orders will be held up to 48 hours. After then, if we still have not been contacted, the order will be donated to a local food bank. Re-ordering will require payment again.
We are able to accommodate call-in reservations of products Tuesdays through Fridays; however, on Saturdays we do not accept same-day reservations (prepaid or not). If you need to reserve items on Saturday we recommend placing an order prior to that day.
If you are placing a custom or bulk order we ask for prepayment or credit information.
There will be an additional charge for custom orders.
Does your church need gluten-free bread for communion? We offer a 30% discount on our baguettes and focaccia bread for communion use at local churches.
Please contact us to register your church ahead of time on our communion orders list. To receive the discount, your church must be registered, and orders must be placed at least 24 hours in advance of pick-up.
We offer wholesale orders for pick up or delivery once a week, on Mondays.
If you are interested in becoming a wholesale client, you can find out more by contacting Marion at firstname.lastname@example.org.
We are now accepting wholesale clients for our new Colwood location!
If you are placing an order, we will ask for necessary personal information: this includes your name, phone number, and sometimes credit information.
Your privacy is important to us, and we will never disclose this information to a third party.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Please note that no data security measures can be guaranteed completely effective.
We do not keep personal information on file at the bakery. We will require the information each time you place an order with us.
After being used for the necessary time, order pages containing your information are regularly destroyed. Feel free to contact us for further clarification and information.
If an item is unsatisfactory due to an error on our part,
contact us within 48 hours of purchasing it.
Items in question must be returned for possible full exchange/credit.
If item is returned we will offer a store credit for full price of the same product, or 50% off the price of a similar product.
If item is not returned, we offer 50% off the price for the same product or type of product.
If we are contacted after 48 hours of the purchase, we may offer 50% off the same or similar item.